Your crypto is frozen. The exchange won't explain why, the support queue is endless, and every day the situation stays unresolved. We cut through the compliance bureaucracy, prepare the evidence package that exchanges actually need, and get your funds released.
Custodial platforms are required by law to implement AML (Anti-Money Laundering) and sanctions screening. Funds get frozen for several distinct reasons — and the correct response depends entirely on which one applies to you.
Blockchain analytics tools assign risk scores to every wallet and transaction. If your funds passed through a wallet previously associated with a mixer, sanctioned entity, or known fraud — even unknowingly — your deposit may trigger an automatic hold. The exchange's compliance team needs to see a clean on-chain source-of-funds analysis.
Incomplete identity verification, document rejection, or enhanced due diligence requirements. We help structure the documentation package to meet the exchange's specific compliance requirements.
If your funds have any connection — direct or indirect — to a sanctioned address (OFAC, EU, UK lists), the exchange is legally required to freeze them pending further review. This requires a formal forensic report demonstrating the nature and degree of the exposure.
The exchange has received a third-party alert or internal flag suggesting the funds may be linked to fraud. In this case, a court order or formal law enforcement request may be needed in addition to forensic evidence.
We review your transaction history, the exchange's communication (or lack thereof), and the on-chain context. Within 24 hours we identify the most likely reason for the freeze and the required resolution path.
We prepare a professionally signed analytical report tracing the origin of your funds and demonstrating their legitimate provenance. This is the primary document exchanges require to lift an AML hold.
We have established compliance-channel relationships with major exchanges worldwide. Rather than entering the standard support queue, we submit directly to the compliance team with a complete, properly formatted evidence package — the kind that gets reviewed and acted upon.
If the exchange fails to respond or acts improperly, we prepare formal legal requests and, where appropriate, coordinate with regulatory bodies or legal counsel to compel release.
Average resolution: 11 days from engagement to fund release, depending on exchange responsiveness and complexity. AML flag cases with clean source-of-funds typically resolve fastest. Sanctions-related freezes take longer due to regulatory requirements.
Free case assessment. We tell you the probability and the path before you commit to anything.
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